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Michael Kors


Today's Hours:

10:00 AM - 9:00 PM

Phone Number:

(615) 460-1224

Store Location:

Upper Level near Nordstrom

Where to Park:

Parking deck off Abbott Martin Road

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Michael Kors store front

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Details


Bringing American jet-set luxury to your everyday life, Michael Kors offers accessories and sportswear that epitomize chic, sophisticated style and a polished yet sporty sensibility with attention to detail and quality.


Products

Handbags, shoes, apparel, watches, outerwear and accessories


Featured Brand Names

Michael Kors


Website

michaelkors.com


Store Manager

Katie Bodenhamer


Accepted Payment Methods

Cash/Check
Visa
MasterCard
American Express
Discover
Store credit/gift card
Mall gift card

Jobs


Sales Supervisor/Full Time Posted May 22nd

Michael Kors seeks a Sales Supervisor.

MAIN JOB OBJECTIVE

To achieve personal and store sales goals, and to develop lasting client relationships. To provide staff supervision and guidance, complying with all company policies, procedures and directives. To ensure the highest level of customer service standards are maintained at all times.


ESSENTIAL JOB RESPONSIBILITIES
• Meet personal and store sales goals
• Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
• Utilize elevated levels of sales and service to maximize sales performance
• Demonstrate an in-depth knowledge of the merchandise
• After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction
• Ensure all sales related policies and procedures are maintained
• Maintain a keen interest in the fashion industry and market trends

CUSTOMER SERVICE
• Support and encourage staff to provide the highest level of customer service
• Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
• Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
• Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)

OPERATIONS
• Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
• Assist in the training of sales staff in all areas of appropriate register usage and maintenance
• Understand and properly execute all management register functions
• Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/receiving related paperwork
• Participate in inventories
• Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis

MERCHANDISING/VISUAL
• Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times
• Assist in the implementation and maintenance of all merchandising/ visual directives
• Ensure deliveries are properly processed in a timely manner
• Identify product concerns in a timely manner
• Communicate inventory needs to support the business goal

HUMAN RESOURCES
• Ensure image and grooming standards are professional and reflective of the brand image, at all times
• Adhere to work schedule, inclusive of time and attendance
• Support and assist in follow-up for all training programs and seminars
Minimum 2 years specialty retail experience.

Please send your resume to katie.bodenhamer@michaelkors.com.


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